Support Policy Page

PART 1  BASIS & INTERPRETATION

1.1.
The www.smglobalmall.com website (hereinafter the “SMGLOBALMALL Website“) is a global marketplace composed of buyers and sellers (collectively the “Users”) who reside in various countries over the world. To ensure the safety of all users and for the purpose of maintaining an orderly marketplace in compliance with all applicable and relevant local laws and regulations, not all categories of products may be listed on the SMglobalmall Website.
1.2.
In addition to prohibiting and restricting the listing of products which are heavily regulated or completely banned by legislation, SMglobalmall has also implemented prohibitions and restrictions on products which although are not prohibited by law, are controversial by nature, examples include the following:

a)
Items that encourage illegal activities (e.g. lock pick tools, synthetic urine for cheating drug tests);
b)
Items that are racially, religiously or ethnically derogatory, or that promote hatred, violence, racial or religious intolerance;
c)
Items that promote an element of chance (e.g. giveaways, lotteries, raffles, or contests);
d)
Stocks, bonds, investment interests, and other securities;
e)
Pornographic materials or items that are sexual or obscene in nature; and
f)
Items that do not offer a physical product or service for sale such as digital currencies.
 
1.3.
This Product Listing Policy lists out some categories of products which are restricted from being listed or sold on the SMglobalmall Website and also those which are completely prohibited. The categories of products and the examples of such products detailed below are not intended be exhaustive or all-inclusive and should be used as an informational guide only. The seller is at all times responsible for ensuring that they do not list or sell products which are restricted or prohibited by the laws in effect of any jurisdiction.
1.4.
Sellers are reminded that the laws of every country are different and that the law in effect in their country of residence may not be the same as that of the country where their potential buyer resides. Accordingly, prior to listing any product on the Alibaba.com Website, all sellers are strongly encouraged to seek legal advice from a duly licensed legal practitioner from your own country and that of the country you wish to sell to, such that you are well informed of the relevant laws and regulations you and your product must comply with prior to selling on the SMglobalmall Website.
1.5.
For the purposes of this Product Listing Policy,a “Relevant Online Transaction” is a transaction that is supported by the SMglobalmall Transaction Services Agreement.
1.6.
SMglobalmall, in its exclusive and absolute discretion, reserves the right to amend, modify or otherwise alter the list of products subject to a listing restriction or prohibition at any time with or without prior warning. In the event that SMglobalmall exercises such discretion, there is no requirement for such amendment to be reflected in this Product Listing Policy however, generally a notice to that effect will be made available under theProduct Compliance Rules Sectionof the Rules Platform within the SMglobalmall Website. Users are encouraged to keep abreast of the notices made therein such that they can be better informed as to whether a certain product may be listed on the Alibaba.com Website.
1.7.
To the extent of any inconsistencies, ambiguity or conflict between the contents of this Product Listing Policy and the terms, conditions or contents of any other document applicable in using the SMglobalmall Website (including other language versions of this policy), the English version and the decision of Alibaba.com exercised in its absolute discretion shall prevail.
 

PART 2   PROHIBITED ITEMS

1. ILLICIT DRUGS, PRECURSORS AND DRUG PARAPHERNALIA

1.1SMglobalmall expressly prohibits the listing or sale of the following:
a)
All narcotics, tranquilizers, psychotropic drugs, natural drugs, synthetic drugs, steroids, medicine containing prohibited ingredients and other controlled substances including all drugs listed in Schedules I, II, III, IV or V of the Uniform Controlled Substances Act, 21 U.S.C. 801 et seq. and any other drugs listed in corresponding or similar legislation of other countries (please see the link below for a more specific list of examples: https://rulechannel.SMglobalmall/icbu?type=detail&ruleId=2068&cId=1316#/rule/detail?ruleId=2068&cId=1316);
b)
All drug precursor chemicals (such as those listed in the Convention on Psychotropic Substances of 1971);
c)
All drug paraphernalia, including but not limited to, items that are primarily intended or designed for use in the manufacturing, concealing or using a controlled substance, such as pipes used in the ingestion of illicit substances, injection tools and other drug-taking tools;
d)
Packaging materials which are known to be specifically utilized for the purpose of containing controlled substances;
e)
Materials that are conducive to the smuggling, storing, trafficking, transporting, using or manufacturing of illicit drugs, e.g. marijuana grow lights;
f)
Publications and other forms of media providing information related to the production of illicit drugs; and
g)
Any other items or equipment which may be disguised or perceived as drugs, precursors or drug paraphernalia.

2. FLAMMABLE, EXPLOSIVE AND HAZARDOUS CHEMICALS

2.1 SMglobalmall expressly prohibits the listing and selling of the following:
a)
Explosives and related ignition and detonation equipment;
b)
Inflammable and explosive chemicals;
c)
Radioactive substances;
d)
Toxic and poisonous chemicals, e.g. certain kinds of highly toxic pesticides;
e)
Hazardous or dangerous materials, such as the dangerous goods listed in the International Maritime Dangerous Goods Code;
f)
Ozone depleting substances;
g)
Products containing harmful substances or materials (e.g. asbestos and products containing asbestos, toys containing lead paint, automotive airbags and related accessories due to containing explosive materials etc.); and
h)
Any items containing chemicals or substances which may cause irrevocable damage or threat to any third party or community as a whole.
2.2 SMglobalmall exempts the following item from the listing and selling prohibition in Article 2.1 but only where the seller is properly licensed as a seller of the following product in China and the sale does not constitute as a Relevant Online Transaction:
a)
Fireworks, firecrackers and associated products