Can a Buyer Transfer Their Order from One Seller's Store to Another?

Understanding Order Binding in SM Online Market

In the SM Online Market system, once a buyer places an order at a seller partner's store and successfully pays the associated shipping fee, the order becomes binding with that specific seller partner. This binding agreement ensures that the seller partner is responsible for fulfilling the order, and the buyer is committed to the purchase. Consequently, such orders cannot be transferred to another seller's store.

Why Orders Cannot Be Transferred Between Sellers

The non-transferability of orders between sellers is a standard practice in many e-commerce platforms to maintain order integrity and accountability. For instance, platforms like Amazon and Shopify have policies that restrict the transfer of orders or seller accounts to ensure compliance with their terms of service and to protect both buyers and sellers from potential fraud or mismanagement.

Implications for Buyers

If a buyer wishes to purchase the same product from a different seller, they must initiate a new order with that seller and pay the corresponding shipping fee again. The original order remains active with the initial seller and must be fulfilled as per the agreed terms.

Conclusion

To summarize:

Once an order is placed and the shipping fee is paid, it is bound to the original seller partner.

Orders cannot be transferred to another seller's store.

Placing a new order with a different seller requires a separate transaction and shipping fee.

This policy ensures a secure and reliable shopping experience for both buyers and sellers within the SM Online Market system.

Delivery Charges at SM Global Malls Online

At SM Global Malls, we aim to provide a seamless shopping experience with efficient delivery services. However, as with most e-commerce platforms, delivery charges do apply to purchases made on our site. The charges depend on various factors such as the location, size, weight, and type of product, as well as the delivery method chosen.

Factors Affecting Delivery Charges

1. Location: Delivery charges are primarily influenced by the shipping destination. Orders within the same country or region typically incur lower shipping costs, while international orders or those shipped to remote areas may carry higher delivery fees.

2. Product Size and Weight: Larger and heavier items, especially furniture or appliances, often come with higher shipping costs. Smaller and lighter items generally cost less to ship.

3. Shipping Method: SM Global Malls offers multiple delivery methods for your convenience, such as standard shipping, express delivery, or premium shipping for urgent deliveries. Each of these options comes with its own pricing structure.

4. Promotions and Discounts: Occasionally, SM Global Malls offers free or discounted shipping as part of special promotions or to encourage certain purchasing behaviors (e.g., minimum order value thresholds). These promotions vary, and terms and conditions apply.

5. Shipping Distance: Longer distances, especially for international shipments, are another key factor. International shipping often incurs additional charges based on the carrier and destination country. Specific import duties or taxes may also apply, depending on the country’s regulations.

International Delivery and Fees

For international orders, customers should be aware that customs duties, taxes, and other import fees may apply. These charges are usually determined by the destination country's customs office and are the responsibility of the customer.

How to Check Delivery Charges

To find out the exact delivery cost for your order, you can:

• Visit the Shipping Section: Before checkout, review the shipping options and their associated costs.

• Enter Your Shipping Address: The system will automatically calculate the delivery charges based on the information you provide.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number and link to monitor your shipment’s progress.

Contacting Customer Service for Shipping Inquiries

For more information or specific inquiries about shipping and delivery charges, feel free to reach out to our customer service team, who are always ready to assist you with precise details related to your location and order specifics.

Thank you for reaching out to SM Customer Service. We are committed to providing you with the best possible assistance while ensuring compliance with the European Union's General Data Protection Regulation (GDPR). To proceed with our communication and offer you personalized support, we require your consent to process your personal information, such as your name and email address.​

Understanding GDPR and Your Consent

The GDPR is a comprehensive data protection law that governs the collection, use, and storage of personal data of individuals within the European Union. Its primary aim is to give individuals greater control over their personal information and to ensure that organizations handle data transparently and securely.​

Under the GDPR, before we can process your personal data, we must obtain your explicit consent. This means you have the right to know what data we collect, why we collect it, how it will be used, and with whom it may be shared. Your consent allows us to provide you with personalized customer service, address your inquiries effectively, and keep you informed about updates relevant to your interactions with us.​

SM Customer Service Live Agent Availability

Our dedicated live customer service agents are available to assist you during the following hours:​

• Operating Hours: 9:00 AM to 12:00 AM (Midnight) GMT+9​

To ensure you receive timely and efficient support, we encourage you to reach out to us during these operating hours. Contacting us within this timeframe increases the likelihood of connecting directly with a live agent who can promptly address your concerns.​

Alternative Support Options

We understand that your needs may arise outside of our standard operating hours. In such cases, if our live agents are offline or attending to other customers, we offer the following alternatives:​

• Email Support: You can leave us a message with your email address and a detailed description of your inquiry. Our team will review your message and respond as soon as possible during our operating hours.​

• Notification Service: By providing your email address, you can opt to receive a notification when our live agents become available. This ensures that you can connect with us at a time that suits you best.​

Consent to Process Personal Information

By choosing to contact us and providing your personal information, you consent to SM Customer Service processing your data, which may include:​

• For Customers:

  • Name​

  • Email Address​

  • Mobile Number​

• For Sellers:

  • Store Name​

  • Email Address​

  • Mobile Number​

This information will be used solely for the purpose of providing customer support, addressing your inquiries, and improving our services. We are committed to protecting your privacy and will not share your personal data with third parties without your explicit consent, except as required by law.​

Your Rights Under GDPR

As a data subject under the GDPR, you have several rights regarding your personal data, including:​

• Right to Access: You can request a copy of the personal data we hold about you.​

• Right to Rectification: If your data is inaccurate or incomplete, you can request corrections.​

• Right to Erasure: You can request the deletion of your personal data under certain circumstances.​

• Right to Restrict Processing: You can request that we limit the processing of your data.​

• Right to Data Portability: You can request that we transfer your data to another organization or directly to you.​

• Right to Object: You can object to the processing of your data for specific purposes.​

To exercise any of these rights, please contact our Data Protection Officer at [insert contact information].​

Data Security Measures

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our data processing practices are regularly reviewed to ensure compliance with GDPR requirements and to uphold the highest standards of data protection.​

Retention of Personal Data

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.​

Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to withdraw your consent, please do not hesitate to contact us during our operating hours. Our team is here to assist you and ensure that your experience with SM Customer Service is both positive and compliant with data protection regulations.​

By continuing to communicate with us, you acknowledge that you have read and understood this notice and consent to the processing of your personal data as described herein.​

We value your trust and are committed to safeguarding your personal information while providing you with exceptional customer service.

SM Online Market's Approach to Bulk Purchases

At SM Online Market, we recognize the unique requirements of bulk buyers and have developed a structured process to ensure efficient and reliable fulfillment of large orders. Our strategy combines the utilization of our own warehouses in select regions with strategic collaborations with third-party suppliers and logistics providers to cater to a global clientele.​

SM-Owned Warehouses in the Philippines, Japan, and Singapore

To support our operations, SM Online Market maintains dedicated warehouses in the Philippines, Japan, and Singapore. These facilities are strategically located to serve as central hubs for inventory storage and order fulfillment within these regions. By managing our own warehouses, we can ensure:​

• Quality Control: Direct oversight of product handling and storage conditions to maintain high-quality standards.​

• Efficient Fulfillment: Streamlined processes for picking, packing, and shipping orders, resulting in faster delivery times.​

• Inventory Management: Real-time tracking and replenishment of stock levels to meet customer demand promptly.​

Collaborations with Third-Party Suppliers

In regions where SM does not have its own warehouses, we collaborate with reputable third-party suppliers and platforms such as Alibaba, Amazon, and Lazada to fulfill bulk orders. This approach allows us to:​

• Expand Product Availability: Offer a diverse range of products by leveraging the extensive inventories of our partners.​

• Optimize Logistics: Utilize established distribution networks to reach customers in various geographic locations efficiently.​

• Maintain Flexibility: Adapt to market demands and trends by partnering with suppliers who specialize in different product categories.​

Order Fulfillment Process

Regardless of the fulfillment method, SM Online Market adheres to a rigorous process to ensure customer satisfaction:​

1. Order Placement: Customers place bulk orders through our online platform, specifying product details and quantities.​

2. Order Review: Our team reviews the order to confirm product availability and assess the most efficient fulfillment method, whether through our own warehouses or third-party suppliers.​

3. Quality Inspection: For orders fulfilled through third-party collaborations, our team conducts thorough inspections to verify product quality and compliance with our standards.​

4. Shipping Coordination: We coordinate with logistics providers to arrange for the pickup and delivery of the order, ensuring timely and secure transportation.​

5. Delivery and Confirmation: Upon delivery, customers receive their orders along with necessary documentation. We encourage customers to inspect the products and provide feedback to maintain our commitment to quality service.​

Emphasis on Establishing Additional SM Warehouses

To further enhance our service capabilities, SM Online Market is actively working towards establishing additional warehouses in key regions. Expanding our warehouse network will enable us to:​

• Reduce Dependence on Third Parties: By having more control over the fulfillment process, we can minimize reliance on external suppliers and logistics providers.​

• Improve Delivery Times: Proximity to customers allows for quicker order processing and shorter shipping durations.​

• Enhance Customer Experience: Direct management of inventory and fulfillment operations leads to greater consistency and reliability in service delivery.

Understanding SM Online Market's Buyer Referral Program

At SM Online Market, we value the power of community and the role our customers play in expanding our marketplace. To acknowledge and reward this, we've introduced a Buyer Referral Program that allows existing buyers to earn commissions by inviting new buyers to shop with us. This document provides a comprehensive overview of the program, detailing its structure, benefits, and operational guidelines.​

Overview of the Buyer Referral Program

The Buyer Referral Program is designed to incentivize our current customers (referred to as Referring Buyers) to introduce new customers (Referred Buyers) to SM Online Market. When a Referring Buyer invites a Referred Buyer who subsequently makes a purchase, the Referring Buyer becomes eligible for a commission based on the Referred Buyer's spending.​

Commission Structure

The commission earned by the Referring Buyer is a percentage of the Referred Buyer's purchase amount. The specific commission rate is determined by the Supplier associated with the purchased products and can range from a minimum of 2% to a maximum of 5%. It's important to note that this commission is not uniformly applied to every purchase; it is contingent upon the Supplier's discretion and the total amount spent by the Referred Buyer.​

Example Scenario:

• Referring Buyer (Buyer A): Invites a friend to shop at SM Online Market.​

• Referred Buyer (Buyer B): Makes a purchase totaling $500.​

• Supplier's Commission Rate: 3% (as determined by the Supplier).​

• Commission Earned by Buyer A: $500 × 3% = $15.​

This means Buyer A would receive a $15 commission for referring Buyer B, based on the Supplier's specified rate.​

Key Points to Consider

1. Supplier Discretion: The commission rate is set by individual Suppliers and may vary between products and transactions.​

2. Purchase Amount Dependency: The commission is calculated based on the Referred Buyer's total purchase amount; higher spending can result in higher commissions.​

3. Non-Uniform Application: Not all purchases by Referred Buyers will necessarily generate a commission for the Referring Buyer. The applicability depends on the specific Supplier's policies and the transaction details.​

4. Program Limitations: The referral commission applies solely to the initial purchase made by the Referred Buyer. Subsequent purchases by the same Referred Buyer do not qualify for additional commissions under this program.​

Comparative Analysis with Other E-Commerce Referral Programs

To provide context, let's examine how SM Online Market's Buyer Referral Program aligns with similar initiatives in the e-commerce industry:​

• ASOS: Offers a "Give 20%, Get 20%" referral program, where both the referrer and the referee receive a 20% discount on their next purchase. This approach emphasizes mutual benefits and encourages both parties to engage in further transactions.​

• Skin O2: Provides a $30 discount to both the referrer and the referee upon the referee's first purchase. This strategy not only rewards existing customers but also incentivizes new customers to make an initial purchase.​

• Ztylus: Implements a tiered commission structure for referrals, starting with a 10% commission on sales made through referral codes. Additional bonuses are awarded based on total referral sales, such as an extra 2% for reaching $5,000 in sales. This model appeals to content creators and influencers who can leverage their audience to maximize earnings.​

These examples illustrate the diversity in referral program structures across the e-commerce landscape. SM Online Market's approach, with commissions ranging from 2% to 5% based on Supplier discretion and purchase amounts, offers flexibility and potential for Referring Buyers to earn rewards commensurate with the value they bring to the platform.​

Benefits of Participating in the Referral Program

• Monetary Rewards: Earn commissions that can be used towards future purchases or withdrawn, depending on the platform's policies.​

• Enhanced Engagement: Deepen your involvement with SM Online Market by actively contributing to its growth and community expansion.​

• Community Building: Help friends and family discover quality products and services, fostering a shared shopping experience.​

Steps to Participate

1. Access Your Referral Link: Log in to your SM Online Market account and navigate to the referral section to obtain your unique referral link.​

2. Share Your Link: Distribute your referral link to friends, family, or social networks.​

3. Track Referrals: Monitor the status of your referrals through your account dashboard to see when purchases are made and commissions are earned.​

4. Redeem Commissions: Once the Referred Buyer completes a qualifying purchase, your commission will be credited to your account as per the Supplier's specified rate.​

Terms and Conditions

• Eligibility: All registered buyers with an active SM Online Market account are eligible to participate in the referral program.​

• Commission Payouts: Commissions are credited to the Referring Buyer's account after the Referred Buyer's purchase is confirmed and any return periods have lapsed.​

• Program Modifications: SM Online Market reserves the right to modify or terminate the referral program at any time. Participants will be notified of significant changes.​

• Abuse and Fraud: Any fraudulent activity or abuse of the referral program may result in disqualification and forfeiture of earned commissions.

Step-by-Step Registration Process

Step 1: Visit the "Be a Seller" Section

To begin the registration process, navigate to the Be a Seller section on the SM Online Market website. This section contains the registration form that you need to complete to create your seller account.

Step 2: Fill Out the Registration Form

The registration form requires the following details:

1. Full Name: Enter your real name as it appears on your official documents. This ensures that your identity can be verified.

2. Active Email Address: Provide a valid and regularly used email address. This email will be used for account verification, order notifications, and important updates from SM Online Market.

3. Strong Password: Create a secure password to protect your account. It is recommended to use a mix of uppercase and lowercase letters, numbers, and special characters.

4. Upload Shop Logo (Optional): If you have a shop logo, you can upload it to enhance your shop's branding.

5. Shop Name: Choose a professional and recognizable shop name. Your shop name should reflect your brand identity and be easy for customers to remember.

6. Country Name: Select your country from the provided list.

7. Invite Code (Optional): If you have an invite code from an existing seller or promotional campaign, enter it here.

Step 3: Submit the Registration Form

After filling out all the required details, click on the "Register My Shop" button to submit your application.

Step 4: Email Verification

Once you submit your application, an email verification link will be sent to the email address you provided. Open your email inbox, find the verification email from SM Online Market, and click on the provided link to verify your email address. This step is crucial to activate your account and gain access to your seller dashboard.

Step 5: Access Your Shop Dashboard

After email verification, you can log in to your SM Online Market seller dashboard. This is where you will manage your shop, upload products, track orders, and access seller support.

Step 6: Upload Official Documents

To complete your registration, navigate to the Shop Settings section in your dashboard and upload the required official documents. These documents must include your full name in English to verify your identity and business legitimacy.

Step 7: Await SM Team Review

Once you upload your documents, the SM team will review your application. This process may take a few business days. You will receive an email notification regarding the status of your application.

Step 8: Additional Verification (If Required)

In some cases, the SM team may request additional information or actions before approving your seller account. This may include:

• Providing Additional Documents: If the uploaded documents are unclear or incomplete, you may need to submit additional proof.

• Attending a Zoom Meeting: The SM team may schedule a Zoom call to verify details, provide guidance, and answer any questions you may have. The purpose of this meeting is to ensure that you understand the platform's objectives and policies.

Step 9: Approval and Onboarding

Once your application is approved, you will receive confirmation via email. You can then start setting up your shop, adding products, and preparing for sales.

Best Practices for a Smooth Registration Process

To avoid delays and ensure a successful registration, follow these best practices:

1. Use Accurate Information: Ensure all details match your official documents to prevent verification issues.

2. Check Your Email Regularly: Stay updated with verification emails and any follow-up requests from the SM team.

3. Prepare Required Documents in Advance: Have scanned copies of your official documents ready for upload.

4. Use a Professional Shop Name: Avoid using generic or misleading names to maintain credibility.

5. Respond Promptly to SM Team Requests: If additional actions are required, complete them as soon as possible to expedite approval.

Frequently Asked Questions (FAQs)

1. How long does the registration process take?

The review process typically takes a few hours or a few business days, but it may vary depending on the volume of applications and additional verification requirements.

2. What type of documents are required?

Documents verifying your identity and business legitimacy, such as a government-issued ID and business registration certificate (if applicable).

3. What happens if my application is rejected?

If your application is rejected, the SM team will provide reasons and guidance on how to rectify the issue for resubmission.

4. Can I register without an invite code?

Yes, an invite code is optional and not required for registration.

5. Do I need to attend the Zoom meeting?

Not all applicants will be required to attend a Zoom meeting. However, if requested, attending is necessary for approval.

6. Can I edit my shop details after registration?

Yes, you can update your shop information, including name and logo, from your seller dashboard.

SM Global Malls Online was officially registered and launched in 2023 as a significant player in the e-commerce market. However, it is important to understand that while SM Global Malls Online is actively operating within the digital space, it is not yet a direct partner with SM Mall of Asia. Instead, SM Global Malls Online is currently working in collaboration with SM Mall of Asia to offer an integrated shopping experience, benefiting from the mall’s extensive brand network and resources.

This collaboration allows SM Global Malls Online to leverage the established reputation and reach of SM Mall of Asia, but it is crucial to note that SM Global Malls Online does not operate as an official partner of SM Mall of Asia. It functions primarily as a third-party collaborator, supporting the mutual growth of both platforms.

As part of its long-term strategy, SM Global Malls Online is diligently working on securing additional partnerships with third-party companies. The goal is to expand its network, enhance the variety of offerings available to customers, and develop new opportunities for growth within the digital retail space. While these efforts are ongoing, SM Global Malls Online remains committed to enhancing the user experience by offering a diverse selection of products and services and is actively exploring ways to build stronger, more independent partnerships in the future.

Despite the current reliance on collaborations, SM Global Malls Online is positioning itself to become a leading platform within the e-commerce sector, with plans for further growth and expansion. In the coming months, the platform will continue to evolve its operations, strengthen its relationships with existing partners, and pursue strategic alliances with additional third-party companies to create a more robust and diverse online shopping ecosystem

Terms and Conditions of the Affiliate Program Commission at SM Global Malls

Introduction: These Terms and Conditions (the “Agreement”) govern the participation of sellers and affiliates in the SM Global Malls Affiliate Program (the “Program”). By using the affiliate tools, inviting friends, or benefiting from the commission structure outlined herein, all participants (referred to as “Affiliates” or “Sellers”) agree to abide by these terms and conditions. This document explains the key elements of the Affiliate Program, how commissions are earned, and the rules and procedures related to commission levels.

1. Eligibility for Participation: Currently, SM Global Malls restricts new seller registrations for the Program. At this time, only those sellers who have already utilized their shop’s unique invite code to invite friends can participate in the Affiliate Program. To confirm eligibility, the name and email address of the friend invited must be visible in the affiliate section of the seller’s profile. Those who meet this requirement will be eligible for the commission benefits outlined in this Agreement.

2. Commission Structure: SM Global Malls offers Affiliates the opportunity to earn commissions through the successful sale of products from their shop. The commission percentage is determined based on the total sales made through the Affiliate Program.

• Commission Rate: Affiliates will receive a commission of 2% for every sale made by customers they have referred using their unique invite code.
• Sale Amount: The commission is calculated as a percentage of the sale amount, which will be directly added to the Affiliate’s shop wallet.
• Payment Terms: The accumulated commission will be available for withdrawal based on SM Global Malls' established withdrawal policies, which will be communicated to Affiliates separately.

3. Rules and Regulations of the Affiliate Program Commission:

• Valid Referrals: To qualify for the 2% commission, the sale must be registered under the seller’s shop with the referral code used by the invited customer.
• Commission Eligibility: The commission is only applicable to sales that meet the Program’s guidelines and are finalized successfully. Canceled orders or returns are not eligible for commissions.
• Limitations: The commission is calculated on a per-sale basis. The total commission earned from multiple sales will be accumulated and credited to the Affiliate's shop wallet.
• Affiliate Tracking: SM Global Malls uses proprietary tracking technology to monitor the success of referrals made using the unique invite code. Any discrepancies in the tracking system may delay the allocation of commissions until the issue is resolved.

4. Commission Changes and Program Adjustments:

• Right to Modify Commission Percentages: SM Global Malls reserves the right to modify or adjust the commission percentages at any time. This can be done in accordance with business needs, market trends, or as part of an effort to improve the overall Affiliate Program. Any changes will be communicated to the Affiliates through official channels such as email or through the Affiliate dashboard on the SM Global Malls platform.
• Program Expansion: SM Global Malls is actively working on forming partnerships with third-party platforms and expanding the Program into new markets and countries. As SM Global Malls evolves, additional opportunities and benefits may become available to Affiliates. Future program enhancements, such as the ability to register new sellers, will be communicated at the appropriate time.

5. Affiliate Responsibilities: Affiliates are expected to conduct themselves professionally when participating in the Program. They are responsible for:

• Accurate Referrals: Affiliates must ensure that they are only referring individuals who meet the eligibility criteria for the Program.
• Honest Marketing: Affiliates must not engage in misleading, deceptive, or unethical marketing practices when promoting their referral codes.
• Compliance with Laws: Affiliates must comply with all applicable laws and regulations, including those governing online advertising, marketing, and data protection.

6. New Seller Registration: SM Global Malls is not currently accepting new seller registrations for the Affiliate Program. However, the Program is actively expanding, and once new sellers are permitted to register, details will be shared through official communication channels. Affiliates who have referred friends will have an opportunity to earn commissions once those referrals become active sellers.

7. Third-Party Partnerships and Future Expansions:

• Expansion Plans: As SM Global Malls seeks to improve its network, the company will establish partnerships with third-party service providers and expand its affiliate capabilities. This will allow sellers in more regions to participate in the Program and for affiliates to earn commissions from a wider range of customers.
• Geographic Availability: The Program is initially available in specific regions, and its availability will gradually expand as SM Global Malls enters new markets and works with third-party shipping providers. These expansions will increase the pool of eligible sellers and affiliates.

8. Suspension or Termination of Affiliate Status:

• Account Suspension: SM Global Malls reserves the right to suspend or terminate an affiliate’s account if there is a breach of these Terms and Conditions or if the affiliate engages in activities that are detrimental to the reputation of SM Global Malls or its affiliates.
• Commission Termination: If an affiliate’s account is terminated, all pending commissions will be forfeited unless otherwise stated. Any earned but unpaid commissions will be settled based on SM Global Malls' terms at the time of termination.
• Affiliate Support: Affiliates are encouraged to reach out to SM Global Malls’ Customer Service team if they have questions about their status, commissions, or any other aspect of the Program. The team is available to assist with issues regarding commissions, order tracking, and more.

9. Withdrawal and Payment of Commissions:

• Commissions: Once the commission is added to the affiliate’s wallet, it can be withdrawn following the guidelines set forth in the platform’s withdrawal policy. SM Global Malls offers different payment methods to affiliates based on their location.
• Withdrawal Process: Affiliates may be subject to processing fees or minimum withdrawal thresholds. Details on the withdrawal procedure will be communicated through the seller dashboard, and affiliates are encouraged to review them for any updates.

10. Disclaimers and Limitations of Liability:

• No Guarantee of Earnings: While the Affiliate Program offers the opportunity to earn commissions, there is no guarantee of the amount or frequency of earnings. The success of an affiliate depends on the volume of sales generated through their referral link and their ability to maintain active referrals.
• Limitation of Liability: SM Global Malls is not responsible for any indirect, incidental, or consequential damages that may arise from participation in the Affiliate Program. Affiliates assume all responsibility for their actions, marketing, and business activities.

11. Program Modifications and Updates: SM Global Malls reserves the right to modify, update, or discontinue the Affiliate Program at any time without prior notice. Any updates or changes to the Program will be communicated to affiliates in advance to ensure transparency.

12. Confidentiality: All information regarding the Affiliate Program, including sales data, commission rates, and marketing strategies, is confidential and may not be shared with third parties unless explicitly authorized by SM Global Malls.

13. Customer Support: For any inquiries or assistance, affiliates can contact the Customer Service team at SM Global Malls through the platform’s support channels. The team is available to provide guidance on the Program’s terms, commissions, referrals, or any other aspects of participation.

Conclusion: The SM Global Malls Affiliate Program is designed to offer sellers a chance to earn additional income through the referral of new customers. Affiliates are encouraged to engage with the Program professionally and responsibly, and SM Global Malls is committed to creating a transparent and fair platform. As the Program grows and evolves, updates will be provided to ensure that all affiliates are informed of any changes or new opportunities.

For further questions or clarification, please feel free to reach out to our customer support team.

No, sellers cannot withdraw their amount while an order is still pending. SM Global Mall has implemented a secure transaction process to protect both buyers and sellers and ensure smooth order fulfillment. Here’s a detailed explanation of why withdrawals are restricted during a pending order:

1. Payment Protection and Order Security

• When an order is placed, the payment remains in a secure holding account.

• This ensures that the seller has sufficient funds to cover fulfillment costs.

• Funds are only released after the order is processed and delivered to the buyer.

2. Preventing Fraudulent Activities

• Restricting withdrawals on pending orders helps prevent fraudulent transactions where a seller might withdraw funds without fulfilling the order.

• This policy maintains trust between buyers and sellers on the SM Global Mall platform.

3. When Can Sellers Withdraw Funds?

• Once the order is confirmed, shipped, and successfully delivered, the seller’s earnings become available for withdrawal.

• After a specific holding period (as per SM Global Mall’s payment policy), the funds are released.

4. Exceptions & Special Cases

• If an order is canceled due to an issue on the buyer’s end, the seller's funds may be available sooner.

• In cases of disputes, refunds, or return requests, the withdrawal process may take additional time to ensure compliance with refund policies.

5. How to Check Withdrawal Eligibility?

• Sellers can log into their account dashboard and check their payment status.

• Any available balance for withdrawal will be shown clearly in the financial section.

The shipping fee for orders placed through SM Global Malls is generally non-refundable. However, there are specific circumstances under which a refund may be processed. Below are the details regarding the shipping fee refund policy:

1. Non-Refundable Shipping Fee Policy

• Once an order is placed and the shipping process has begun, the shipping fee is non-refundable, regardless of order cancellation or return, as it covers logistical expenses.

• If the order is canceled by the buyer after the shipping process has already started, the shipping fee cannot be refunded.

• If the order is successfully delivered but returned due to reasons unrelated to the seller (e.g., buyer changes mind), the shipping fee remains non-refundable.

2. Refundable Shipping Fee Conditions

In certain cases, SM Global Malls may refund the shipping fee to the buyer:

A. Seller Inaction or Non-Responsiveness

• If a seller fails to take action to complete the order (e.g., does not process or confirm the order within the required time frame), SM will take necessary action.

• The seller will be penalized for non-compliance, and in such cases, the shipping fee may be refunded to the buyer.

B. Seller Cancellation of Order

• If the seller cancels the order due to stock unavailability or operational issues, SM may process a refund of the shipping fee to the buyer.

• The buyer will have the option to either receive the shipping fee refund or transfer the order to another seller within SM Global Malls, utilizing the same shipping fee without additional charges.

C. Logistics or Delivery Failure

• If the shipping company fails to deliver the package due to logistical issues or shipping delays caused by SM’s shipping partners, the shipping fee may be refunded.

• If the order is lost in transit, buyers may be eligible for a full refund, including the shipping fee, after the investigation is completed.

3. Alternative Options for Buyers

If a refund is not applicable, SM Global Malls provides alternative solutions:

• Reassignment to Another Seller: If an order cannot be completed by a particular seller, the buyer may be offered an alternative seller who has the same product in stock. The same shipping fee will apply, avoiding additional costs for the buyer.

• Store Credit or Discount Vouchers: In some cases, SM Global Malls may offer store credit or discount vouchers as compensation instead of a direct refund.

4. How to Request a Refund for Shipping Fees

If you believe you are eligible for a shipping fee refund, follow these steps:

1. Contact SM Global Malls Customer Support through the official website.

2. Provide your order details (Order ID, tracking number, and transaction history).

3. Wait for the investigation process, which typically takes 5-7 business days.

4. If eligible, the refund will be processed through the original payment method or credited to your SM account as store credit.

5. Important Notes

• Refunds are subject to SM Global Malls’ verification process and are not guaranteed unless they meet refund criteria.

• Refund requests must be made within a specified period after the order cancellation or failed delivery.

• Buyers should always check SM’s updated refund policies, as terms may change periodically.

Final Thoughts

SM Global Malls aims to provide a fair and transparent policy regarding shipping fee refunds. While shipping fees are generally non-refundable, we recognize that certain conditions warrant a refund to protect buyers. If you have further questions, feel free to reach out to SM Global Malls’ support team for assistance.

Currently, the registration process for new seller partners on SM Global Mall is temporarily unavailable. As of Thursday, March 6th at 13:12 (GMT+9), SM Global Mall’s supplier network has halted the acceptance of new seller registrations. This means that businesses and individuals interested in becoming a seller partner on the platform are unable to register their shops at this moment.

Key Points to Understand:

1. Temporary Pause in Seller Registration: Due to recent updates from SM suppliers, the ability to register as a seller partner has been temporarily suspended. This is part of a broader strategy and operational changes within the SM Global Mall network to improve the platform's offerings and to streamline the registration process for future sellers.

2. No New Seller Registrations: As of the specified time, SM Global Mall will no longer be accepting new seller registrations. The registration system will remain paused until further notice, and prospective sellers will not be able to add their shops to the platform at this stage.

3. Future Updates: SM Global Mall is actively working on receiving updates and new developments from its suppliers, and once these updates are finalized, the platform will inform all interested parties. The goal is to provide a seamless and effective seller onboarding process when registration resumes.

4. Communication with Sellers: It’s important for prospective sellers to regularly check the SM Global Mall website and other official communication channels for any announcements or updates regarding the seller registration process. Once the process opens up again, detailed instructions and guidelines will be provided.

5. Implications for Current Sellers: Sellers who are already registered and operating their shops on SM Global Mall will not be affected by this change. Existing seller accounts will continue to function as normal, with access to the platform’s services and features.

6. Improvement and Enhancements: The temporary suspension of new seller registrations is intended to give SM Global Mall the opportunity to enhance and improve the platform, ensuring that when new sellers are accepted, the process will be smoother and more efficient.

7. Next Steps for Prospective Sellers: If you are interested in becoming a seller partner with SM Global Mall, it is recommended to stay updated on any news regarding the reopening of the registration process. Once new registration opportunities are announced, you will be able to apply and follow the updated steps to set up your shop.

SM Global Mall Online and SM Mall of Asia are not direct partners, but they do work together in certain capacities. While SM Global Mall Online operates independently as a third-party e-commerce platform, it collaborates with SM Mall of Asia in various ways to expand its reach and offer a wider range of products to its customers.

SM Global Mall Online was launched in 2023 and operates from its Japan office, focusing on providing online shopping services across Asia. Although it does not have a direct partnership with SM Mall of Asia, the two entities share a mutual goal of offering quality products and services to consumers. SM Global Mall Online works closely with multiple suppliers, vendors, and e-commerce companies to bring a diverse array of products to customers in various countries.

It is important to understand that while SM Global Mall Online is not a direct partner of SM Mall of Asia, both entities are united in their efforts to promote a better shopping experience for people across the region. SM Global Mall Online continues to prioritize its expansion across multiple Asian countries and values collaborations with many key players in the e-commerce industry.

Key Points to Understand:

1. Collaborative Relationship: SM Global Mall Online and SM Mall of Asia work together in certain areas, but there is no formal, direct partnership. Both are aligned in their efforts to improve the shopping experience for customers, but they operate independently.

2. Independent Platforms: While they collaborate, SM Global Mall Online operates as a third-party e-commerce platform that connects buyers with various suppliers and vendors. SM Mall of Asia primarily focuses on its physical retail spaces and operates under the SM Investments Corporation.

3. Shared Goals: Both SM Global Mall Online and SM Mall of Asia have a common goal of providing quality products and services to customers. SM Global Mall Online offers online shopping, while SM Mall of Asia provides a traditional, in-person shopping experience.

4. Growing Network: SM Global Mall Online has been expanding its network across Asia since 2023, focusing on forming partnerships with e-commerce businesses, suppliers, and vendors. This helps broaden the platform’s range of products and services available to online shoppers.

5. Expansion and E-Commerce: Through its collaborative efforts with various e-commerce companies, including those in the SM Group, SM Global Mall Online is positioned for future growth. It is focused on enhancing its operations and ensuring a convenient, reliable online shopping experience.

Conclusion:

SM Global Mall Online and SM Mall of Asia may not be direct partners, but they collaborate in various ways to enhance the shopping experience for customers. SM Global Mall Online operates as a third-party e-commerce platform, connecting buyers with suppliers and vendors. While SM Mall of Asia remains focused on physical retail, both entities share a mutual goal of expanding their influence in the region and providing high-quality services to consumers.

For further details on the collaboration between SM Global Mall Online and SM Mall of Asia, or to learn more about our platform, please reach out to our customer support team or visit our website for additional information.

Yes, absolutely! If you're interested in gaining a deeper understanding of the SM Supplier Program and the Seller Program, we offer special Zoom meeting classes where you can interact with our SM experts. These sessions are designed to provide you with comprehensive knowledge about how both programs work, the benefits of participating in them, and best practices for success.

To schedule a Zoom session, simply reach out to our customer support team, who will help you arrange a time that suits your schedule. The team will coordinate with our SM experts to ensure you get the most out of the session. You will be able to ask any questions you have, get personalized insights, and clarify any doubts regarding both the Supplier and Seller programs.

It is important to note that some fees may apply for these sessions. Our SM experts sometimes charge a fee for providing in-depth, one-on-one guidance and training. This fee is for the value-added insights you will receive during the session. However, any associated costs will be clearly communicated to you before the session, allowing you to decide whether to proceed. You can easily settle any fees through our secure payment methods before the session begins.

Please be assured that these Zoom classes are tailored to meet your needs and help you understand the processes in detail. Whether you are a new supplier looking to get started, or an existing seller aiming to maximize your profits on SMGlobalMall, these sessions will provide valuable knowledge and actionable strategies to optimize your business operations.

Additionally, the Zoom classes are interactive, providing a great opportunity to engage with an expert who can guide you through the various tools, policies, and workflows that are crucial to running a successful shop on the SM platform.

For more information on scheduling a Zoom session or to inquire about the fee structure, don’t hesitate to contact our customer support team  visit our website's and contact customer support

We look forward to helping you grow your business on SMGlobalMall!

Introduction to SM Global Mall Seller Operations

SM Global Mall provides a robust platform for sellers who wish to expand their business online. Sellers, who are essentially partners in the platform's ecosystem, can list their products, engage customers, and facilitate orders while adhering to a set of guidelines and requirements. Operating on SM Global Mall offers unique advantages and challenges that sellers must navigate. Understanding how the system works is essential for success on the platform.

This detailed guide will explain, step-by-step, how sellers can set up their account, list products, fulfill orders, and manage their business effectively. It will also outline the benefits, potential risks, and common challenges faced by sellers on SM Global Mall, as well as the prepayment fulfillment model used by the platform.

1. Registration and Setting Up a Seller Account

Step 1: Signing Up on SM Global Mall

The process of becoming a seller on SM Global Mall begins with signing up for an account. Sellers must provide basic business information, such as their company name, tax ID, email address, and contact number. During registration, sellers will be required to select a business type (e.g., retail, wholesaler, or distributor).

• Tip for Success: It's important to ensure that all the business details are accurate during the sign-up process. This will help streamline the approval and verification stages.

Step 2: Verifying the Seller Account

Once a seller registers, the account must be verified to ensure that the business complies with the platform’s policies. This verification process typically requires submission of supporting documents such as:

• Business registration certificate
• Tax identification number
• Any other documents required by SM Global Mall policies (e.g., seller identity verification, proof of inventory)

Upon successful verification, the seller's account will be activated, allowing them to set up their shop on SM Global Mall.

• Pro Tip: Delays in submitting necessary documents can extend the verification process. Ensure all documents are clear and up to date.

Step 3: Accepting Supplier Terms

Once the account is verified, the seller is required to agree to the terms and conditions set by SM Global Mall. These are legally binding agreements that outline the responsibilities of the seller, the commission structure, the logistics processes, and the rules governing transactions.

• Understanding Supplier Terms: As a seller, you will be operating under the supplier terms of the platform. This includes not being able to adjust prices or product details directly, as these are managed by the platform and suppliers.

2. Listing Products on the Seller Platform

Step 1: Adding Products to Your Store

Once your shop is active, you can begin listing products. Sellers can choose products from the SM Global Mall warehouse or a third-party supplier connected to the platform. These products are typically pre-defined, and the seller can select which products they wish to add to their online store.

• Step-by-Step Process to Add Products:
  • Navigate to the warehouse section in your seller portal.
  • Select products from the available inventory.
  • Add them to your store's catalog without incurring any listing fees.

Step 2: Product Restrictions and Guidelines

It’s important to note that sellers do not have the flexibility to adjust the pricing or modify the product information themselves. These details, including product descriptions, images, and pricing, are controlled by SM Global Mall or the supplier. Sellers are simply responsible for listing the products that are available through the warehouse.

• Tip: As a seller, you should focus on promoting the benefits of the products, providing exceptional customer service, and engaging with your buyers effectively, as you do not control the product information.

Step 3: Inventory Management

While sellers cannot manage the pricing or product details directly, they are responsible for monitoring the availability of products. SM Global Mall typically manages the inventory, but sellers should keep track of stock levels through their account to ensure that their listings are up to date.

3. Order Process: From Customer Order to Delivery

Step 1: Customer Orders the Product

Once products are listed, customers can browse your store and place orders. Upon receiving an order, the seller is notified by email and through their SM Global Mall seller portal. The seller can then review the order details, which include:

• Customer information
• Product ordered
• Shipping information

Step 2: Building a Relationship with the Customer

As a seller, it is essential to establish a rapport with the customer to ensure a smooth buying experience. Engage with the buyer to answer any questions about the product, provide additional details, and guide them through the purchasing process. Offering excellent customer service is crucial for creating repeat customers and positive reviews.

Step 3: Confirming the Order

Once the buyer confirms the purchase, the order is placed in the Pending Orders section of the seller portal. At this point, the seller will also be able to see the commission or profit margin associated with that order.

• Important: Payment to the warehouse is due before the product can be shipped, which brings us to the next step.

Step 4: Prepayment for the Order

In the SM Global Mall system, sellers are required to pay for the product upfront before it is picked, packed, and shipped to the buyer. This prepayment system ensures that the warehouse or supplier is financially covered before the order is processed.

• Note: The prepayment includes the product cost and any associated fulfillment fees.

4. Product Fulfillment Process

Step 1: Warehouse Prepares the Product

Once the payment has been received, the warehouse or supplier processes the order. They will pick, pack, and prepare the product for shipment. SM Global Mall partners with various logistics providers to handle the shipping process.

Step 2: Shipping the Product

After packing, the warehouse sends the product out for delivery. Shipping is handled by SM Global Mall’s logistics partners or a third-party courier. The seller is not responsible for this aspect but should track the order’s progress to ensure timely delivery.

• Tip: Sellers can access real-time tracking information to monitor the order status and communicate with the customer as necessary.

Step 3: Customer Confirms Delivery

Once the product reaches the customer, they will confirm receipt of the item. SM Global Mall notifies the seller when the order is successfully delivered.

5. Payment and Profit Distribution

Step 1: Profit Distribution

After the product is delivered and the transaction is successfully completed, SM Global Mall refunds the prepayment made by the seller along with a fixed commission or profit margin. The profit margin is determined by the SM Global Mall platform, and it can vary based on the type of product and sales volume.

• Understanding the Commission Structure: The commission is the amount you earn as a seller after the sale is completed. This is a fixed percentage, typically ranging from 5% to 20%, depending on your agreement with SM Global Mall.

Step 2: Seller Earnings

Your final earnings as a seller depend on the total sales volume, commission rates, and the types of products you sell. Sellers can view their earnings and track their performance through their SM Global Mall seller portal.

6. Why Does SM Global Mall Use the Prepayment Model?

Risk Management

The prepayment system helps minimize the risk of fraudulent listings and ensures that sellers are financially committed to fulfilling the order. It also safeguards against sellers who might not fulfill orders after receiving payments.

No Upfront Inventory Costs

Unlike traditional selling models, the SM Global Mall prepayment system allows sellers to operate without needing to purchase inventory in advance. This significantly reduces financial risk and makes it easier for small businesses to start selling on the platform.

Faster Fulfillment

By relying on the warehouse and logistics partners, SM Global Mall can fulfill orders faster than independent sellers who would need to manage inventory and shipping themselves.

7. Potential Risks and Challenges for Sellers

Cash Flow Management

Since sellers must pay upfront for each order, cash flow can be a challenge, especially if a seller does not have enough working capital. Sellers need to manage their funds carefully to ensure they can pay for incoming orders.

Reliability of Warehouse and Logistics

Sellers rely on SM Global Mall's warehouse and logistics partners to handle fulfillment and delivery. Delays, inventory mistakes, or shipment errors can lead to customer dissatisfaction and potential disputes.

Fixed Profit Margins

Sellers have limited control over product pricing and profit margins since these are set by SM Global Mall. This can be challenging for sellers who are used to setting their own prices and margins.

SM Global Mall Supplier Terms and Conditions

When you register as a Supplier with SM Global Mall, you must agree to specific terms and conditions. Below is a breakdown of the general terms for Suppliers:

1. SM Global Mall Vendor (1P) Terms and Conditions

As a Vendor (1P), you sell your products directly to SM Global Mall, who will then resell them to customers. The terms and conditions for becoming a Vendor generally include:

a. Contractual Agreement

Once approved, SM Global Mall will send you a Vendor Agreement. This contract outlines key terms such as:

• Pricing: The agreed-upon wholesale prices, including any volume discounts or special pricing terms.
• Logistics: Detailed shipping, packaging, and delivery requirements.
• Refund Policies: How refunds will be handled for returns or unsold products.

b. Pricing and Discounts

You agree to sell your products at wholesale prices, and may need to provide volume discounts or promotional pricing for larger orders. SM Global Mall may also request pricing adjustments based on market conditions.

c. Delivery and Shipping

As a Vendor, you are responsible for delivering products to SM Global Mall. This includes meeting specific shipping deadlines, packaging standards, and following any delivery instructions provided.

d. Compliance with Policies

Vendors must adhere to SM Global Mall’s Quality Control and Product Safety Policies. This includes ensuring that all products meet the required safety, labeling, and packaging standards.

e. Payment Terms

SM Global Mall typically pays Vendors on net terms (e.g., payment within 30 or 60 days from receiving the invoice). The payment schedule will be defined in the Vendor Agreement.

f. Returns and Chargebacks

There may be return policies applicable to unsold inventory. Chargebacks could also be applied for any errors in shipping, late deliveries, or failure to meet other agreed-upon conditions.

2. SM Global Mall Supplier Terms and Conditions

As a Supplier, you sell your products directly to customers via the SM Global Mall marketplace. While you have more control over your business, you must still follow certain guidelines.

a. Supplier Agreement

When registering as a Supplier, you must agree to the SM Global Mall Services Business Solutions Agreement. This document covers:

• Your account setup and management
• Pricing, inventory, and shipping expectations
• Responsibilities regarding customer service and returns

b. Supplier Fees

SM Global Mall charges fees for using the marketplace, including:

• Referral Fees: A percentage of each sale based on the product category.
• Closing Fees: Fees that may apply for specific categories.
• Fulfillment Fees: If you use Fulfillment by SM Global Mall (FBA), additional fees for storage, packing, and shipping will apply.

c. Listing Rules

You must create accurate and honest product listings that follow SM Global Mall’s Product Listing Guidelines. This includes:

• Correct product descriptions, titles, prices, and images.
• Compliance with SM Global Mall’s prohibited product policies.

d. Product Compliance

All products you list must comply with legal, regulatory, and safety standards. This includes ensuring your products are not counterfeit and having the necessary documentation when required.

e. Customer Service and Returns

As a Supplier, you are responsible for:

• Handling customer complaints and inquiries.
• Following SM Global Mall’s return policies, which generally allow customers to return items within 30 days.

f. Intellectual Property

You must respect SM Global Mall’s Intellectual Property policies. This includes:

• Not infringing on trademarks, patents, or copyrights.
• Ensuring that you have proper authorization to sell branded products.

g. Suspension or Termination

If you violate any of SM Global Mall’s policies, your account may be suspended or terminated. Violations may include:

• Poor supplier performance
• Selling counterfeit products
• Failing to meet fulfillment standards.

h. Data Use and Privacy

You must comply with SM Global Mall’s data policies, particularly with regard to customer data and privacy. Your business data may be shared with SM Global Mall, and you will have access to important sales and performance insights.

How to Review and Accept the Terms

• Vendor (1P): After applying and being approved as a Vendor, you will receive a formal agreement outlining these terms. Be sure to review the agreement carefully before signing.
• Supplier: When you create an account on SM Global Mall’s Supplier Portal, you will be required to review and accept the SM Global Mall Services Business Solutions Agreement before you can start selling.

Conclusion

It is crucial to carefully review and understand these terms before entering into a partnership with SM Global Mall as a Vendor or Supplier. If you are unsure about any part of the agreement, we recommend consulting with a legal professional to ensure you fully understand your rights and responsibilities.

For any questions or additional support, please contact SM Global Mall’s support team.

Shipping Policy

At SM Global Mall, we are committed to providing our customers with efficient, reliable, and cost-effective shipping services. This Shipping Policy outlines the estimated delivery times, factors that may affect shipping, and other important information related to our shipping process.

By placing an order with SM Global Mall, you acknowledge and agree to the terms stated in this policy.

1. Shipping Destinations

SM Global Mall proudly offers shipping to multiple countries across Asia and beyond. Currently, we provide direct shipping services to:

• Singapore
• Thailand
• Malaysia
• The Philippines
• Cambodia

In addition, we collaborate with trusted third-party logistics partners to facilitate shipping to many other countries worldwide. These partnerships allow us to expand our services to global customers, ensuring seamless delivery no matter where you are.

2. Estimated Delivery Time

We strive to deliver orders as quickly as possible. However, shipping times vary based on the destination, the shipping method chosen, and external factors such as customs clearance and local logistics.

For standard shipping, the estimated delivery times to our key regions are as follows:

⚠ Important Notice: While we strive to meet these estimated timeframes, actual delivery times may vary due to factors beyond our control.

3. Factors That May Cause Delays

Although we aim to deliver all orders within the estimated timeframe, certain circumstances may lead to delays in shipping:

a. High Order Volumes

During peak shopping seasons, such as holiday sales, Black Friday, or promotional events, the number of orders significantly increases. This may cause longer processing and shipping times.

b. Weather and Natural Disasters

Unfavorable weather conditions, such as storms, typhoons, floods, or earthquakes, may disrupt transportation routes, causing unavoidable delays.

c. Customs Clearance

For international shipments, customs processing times vary depending on the regulations of each country. Customs inspections or additional documentation requirements may delay the clearance process.

d. Traffic and Local Logistics Issues

Heavy traffic congestion, public holidays, and strikes affecting local delivery services may result in delays, especially in urban areas.

e. Incomplete or Incorrect Address Information

Providing an incorrect or incomplete shipping address can lead to unsuccessful deliveries, resulting in delays or even return-to-sender situations. Always double-check your address before confirming your order.

4. Order Processing Time

Before your order is shipped, our team carefully processes each purchase to ensure accuracy and quality control. The typical order processing time is:

• 1-3 business days for in-stock items.
• 3-7 business days during peak shopping periods or for high-demand products.

After processing, your order is dispatched, and you will receive a shipping confirmation email with tracking details.

5. Shipping Methods and Carriers

We work with reputable shipping carriers to provide reliable and secure shipping services. Depending on your location, we may use the following logistics partners:

• DHL Express
• FedEx
• UPS
• Aramex
• Singapore Post (for domestic shipments in Singapore)
• Local Courier Services (depending on the country)

Each carrier has its own transit times, which can vary based on the shipping method selected during checkout.

6. Shipping Fees

Shipping fees are calculated based on:

• Destination country
• Package weight and dimensions
• Selected shipping method (Standard or Express)

You will be shown the exact shipping cost before completing your order at checkout. Occasionally, we offer free shipping promotions—check our website for updates.

7. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment through the respective courier’s website.

If your tracking information has not been updated for an extended period or you suspect your package is lost, please contact our Customer Support Team for assistance.

8. Customs Duties and Import Taxes

For international orders, your package may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by the customs authorities of your country and are the responsibility of the recipient.

• Customs fees vary by country and are not included in the order total at checkout.
• The customer must pay any applicable duties or taxes before receiving the package.
• If the package is refused due to unpaid customs fees, it may be returned to us. However, shipping fees are non-refundable.

For more information about potential customs fees, we recommend checking with your local customs office before placing an order.

9. Address Accuracy and Delivery Issues

To avoid delivery issues:

✅ Double-check your shipping address before completing your purchase.
✅ Ensure your contact details (phone number and email) are accurate for delivery updates.
✅ If you need to modify your address after placing an order, contact us immediately. Address changes may not be possible once an order is processed.

SM Global Mall is not responsible for lost or delayed packages due to incorrect address information provided by the customer.

10. Lost or Delayed Packages

In rare cases, a package may be delayed beyond the expected delivery timeframe. If you experience a delay, please follow these steps:

1. Check your tracking number for updates.
2. Contact the shipping carrier for further details.
3. Reach out to our Customer Support Team if the issue persists.

If a package is confirmed lost by the shipping carrier, we will initiate a resolution, which may include a replacement or refund, depending on the case.

11. Shipping Restrictions

Certain products may have shipping restrictions due to:

• International regulations
• Airline transportation policies
• Local import restrictions

If an item in your order cannot be shipped to your country, we will notify you and provide alternative solutions or a refund.

12. Customer Support

If you have any questions regarding shipping, delivery, or tracking, our customer service team is here to assist you.

📧 Email: support@smglobalmall.com
💬 Live Chat: Available on our website

We appreciate your patience and understanding, and we are committed to delivering your orders as smoothly and efficiently as possible.

SM Global Mall Shipping Policy

At SM Global Mall, we are dedicated to providing our customers with fast, reliable, and affordable shipping services. This Shipping Policy outlines the details of our shipping process, including the regions we serve, shipping methods, costs, delivery times, third-party partnerships, and other essential information. Please review the following to understand how we handle your orders from start to finish.

1. Shipping Areas

SM Global Mall is proud to offer shipping to several regions across the world. Currently, we ship to the following countries directly:

• Singapore
• Thailand
• Japan
• South Korea
• The Philippines
• Cambodia

In addition to these core regions, we also work with third-party logistics partners to facilitate shipping to many other countries. These partnerships allow us to extend our services to numerous international destinations. Whether you're in Europe, the Americas, the Middle East, or Africa, we aim to serve you with affordable and dependable shipping solutions.

2. Shipping Partners and Methods

To ensure your orders are delivered safely and efficiently, SM Global Mall works with a range of trusted global and regional shipping carriers, including:

• DHL Express
• FedEx
• UPS
• Aramex
• Singapore Post (for shipments within Singapore)
• Local couriers in certain regions

These partnerships allow us to offer you a variety of shipping options, including standard, express, and economy services. We carefully select these carriers to ensure that we provide the most reliable and cost-effective shipping solutions for our customers.

3. Order Processing Time

At SM Global Mall, we understand the importance of timely processing and shipment. Once you place an order, our team works quickly to verify product availability, process your payment, and pack your items securely. Order processing usually takes between 1 to 3 business days, depending on:

• Product availability
• Payment confirmation
• Packaging requirements
• Any peak periods or holidays

Please note that weekends and public holidays are not considered business days, so these will not be counted in processing times. If there is any delay in processing your order, we will notify you via email or text message with the updated timeline.

4. Shipping Costs

Shipping fees vary depending on several factors, including your location, the size and weight of your order, and the shipping method you choose. When checking out, you will be shown the available shipping options and the corresponding costs for your destination.

• Standard Shipping: This is the most economical option, with delivery times generally between 7 to 21 business days for international shipments.

• Express Shipping: For customers who need faster delivery, we offer expedited shipping with a typical delivery timeframe of 3 to 7 business days. This option is more expensive but ensures quicker arrival.

We also offer free shipping promotions from time to time, so make sure to check our website for any current offers or discounts that may apply.

5. Customs Duties and Taxes

For international orders, please be aware that your shipment may be subject to customs duties, taxes, or import fees. These charges are determined by the customs authorities in your country and are the responsibility of the recipient.

• The amount of duties and taxes depends on factors such as the destination country’s regulations, the value of the goods, and the type of products purchased.
• SM Global Mall does not control these fees and cannot predict or calculate them. We recommend checking with your local customs office to understand potential fees before placing your order.

Please note that these charges must be paid before your package can be delivered. Failure to pay customs fees or taxes may result in delays or non-delivery of your package.

6. Shipping Timeframes

The shipping timeframes depend on various factors, including the shipping method, destination, and local delivery processes. While we strive to meet the following estimated delivery times, please note that these are just estimates, and unforeseen circumstances may affect delivery:

• Domestic Orders (Singapore): 1-5 business days
• Southeast Asia (Thailand, Philippines, Cambodia): 5-10 business days
• East Asia (Japan, South Korea): 7-14 business days
• Other International Destinations: 7-21 business days

Please understand that customs processing, weather conditions, and local holidays may cause delays. We recommend allowing a few extra days for your package to arrive, particularly during busy periods like holidays or sales events.

7. Tracking Your Order

Once your order has been shipped, we will provide you with tracking details via email. You can use the tracking number to check the status of your order directly on the carrier's website. Most international shipments are fully trackable, but in some cases, particularly with economy shipping options, limited tracking information may be available.

If you do not receive tracking details within 3 business days of shipping confirmation, please contact our customer support team for assistance.

8. Address Accuracy and Shipping Issues

It is crucial to provide an accurate and complete shipping address when placing an order. Incorrect or incomplete addresses can lead to shipping delays, additional charges, or lost packages. SM Global Mall is not responsible for delays or lost packages resulting from errors in the shipping address.

If you notice any mistakes in your address after placing the order, please contact us immediately. We will make every effort to correct the address before shipping, but we cannot guarantee changes once the order has been processed or shipped.

9. Lost or Delayed Packages

While we aim to provide excellent service, there are instances when a package may be delayed or lost in transit. If your package has not arrived within the expected timeframe, please contact our customer service team. We will work with the carrier to investigate the issue and assist you in resolving the matter.

In the case of lost packages, SM Global Mall will work with our shipping partners to file a claim (if applicable) and provide a resolution, which may include sending a replacement order or issuing a refund, depending on the situation.

10. Shipping Restrictions and Limitations

Certain items may have shipping restrictions based on the laws and regulations of the destination country. For instance, some products may be prohibited from being shipped internationally, or special documentation may be required. If we encounter any issues with shipping an item in your order, we will notify you before proceeding with shipment.

If a product is restricted in your country or region, we may offer an alternative or issue a refund for that particular item.

11. International Returns and Exchanges

For international customers, please be aware that returns and exchanges may differ from domestic orders. You will be responsible for the shipping costs associated with returning an item to our warehouse.

If you wish to return or exchange an item, please refer to our Returns and Exchanges Policy for detailed instructions. Once the item is returned and inspected, we will process your return or exchange in line with our policy.

12. Customer Support

If you have any questions, concerns, or require further assistance regarding your order or shipping, our customer support team is here to help. You can reach us by:

• Email: smglobalmall@gmail.com
• Live Chat: Available on our website

Our team will do everything possible to ensure your order is handled efficiently and your concerns are addressed promptly.

Is It Easy to Pay for Purchases at SM Global Malls?

Yes, making payments at SM Global Malls is simple, secure, and flexible. We offer multiple payment methods for both regular and large transactions, ensuring convenience for customers worldwide.

Whether you're shopping in Singapore, Thailand, Malaysia, Cambodia, the Philippines, Japan, or South Korea, you can use local banking services to make regular payments. However, if you're planning a large transaction, we provide a crypto payment option (TRC20 USDT) to facilitate smooth and fee-free transactions.

This guide will explain everything you need to know about making payments at SM Global Malls, including local banking options, crypto payments, security measures, and transaction policies.

1. Payment Options for Regular Purchases

For most purchases, customers can easily pay using local banking services in the supported countries, ensuring a fast and reliable transaction process.

Supported Local Payment Methods

✔ Credit & Debit Cards: Visa, MasterCard, American Express
✔ Online Banking: Local banks in Singapore, Thailand, Malaysia, Cambodia, the Philippines, Japan, and South Korea
✔ E-Wallets: PayPal, GCash, AliPay, WeChat Pay, GrabPay
✔ Cash on Delivery (COD): Available in selected regions

Why Choose Local Payment Methods?

• Convenience: Payments are processed instantly
• Security: Transactions are encrypted and verified
• Widespread Acceptance: Local banks and e-wallets support seamless transactions
• Customer Protection: Eligible for refunds and dispute resolution

For small or regular transactions, we highly recommend using your local bank or digital wallet for the best experience.

2. Large Transactions – Crypto Payments (TRC20 USDT)

If you're making large purchases or bulk orders, SM Global Malls accepts cryptocurrency payments on the TRC20 USDT network. This ensures fast, fee-free transactions with complete security.

Benefits of Paying with TRC20 USDT Crypto

✔ No Transaction Fees – Unlike bank transfers, crypto payments on the TRC20 network have zero processing fees.
✔ Fast Processing – Payments are confirmed within minutes, reducing waiting times.
✔ Secure and Transparent – All transactions are recorded on the blockchain, ensuring 100% transparency.
✔ Global Accessibility – Customers from any country can complete payments without banking restrictions.
✔ No Chargebacks or Disputes – Once confirmed, crypto payments are final, preventing fraudulent reversals.

How to Pay Using TRC20 USDT?

1️⃣ Select "Crypto Payment (TRC20 USDT)" at Checkout

• When placing your order, choose cryptocurrency (TRC20 USDT) as your preferred payment method.

2️⃣ Receive a Unique Wallet Address

• A unique crypto wallet address will be generated for your transaction.

3️⃣ Send the Exact Payment Amount

• Use your crypto wallet (such as Binance, TronLink, Trust Wallet) to send the exact amount in TRC20 USDT.

4️⃣ Order Processing & Confirmation

• Once the blockchain confirms the payment, your order will be processed immediately.

3. Security & Fraud Protection for Payments

At SM Global Malls, security is our priority. We implement advanced encryption and fraud prevention measures to protect every transaction.

How Do We Ensure Secure Transactions?

✔ SSL Encryption: Protects payment data from cyber threats
✔ Fraud Detection: Monitors unusual payment activity
✔ Blockchain Verification: Ensures all crypto payments are authentic
✔ Two-Factor Authentication (2FA): Adds extra security layers for user accounts

We never store credit card details or sensitive payment information, ensuring maximum protection for our customers.

4. Wholesale & Bulk Order Payments

For businesses or bulk buyers, SM Global Malls provides:

✔ Wholesale Discounts – Lower prices for bulk purchases
✔ Flexible Payment Terms – Multiple payment options, including TRC20 crypto
✔ Fast Shipping & Priority Processing – Faster order handling for wholesale clients

To inquire about bulk order payments and special pricing, contact our wholesale team at support@smglobalmall.com.

5. Refund & Cancellation Policy for Payments

SM Global Malls provides a transparent refund and cancellation policy for eligible transactions.

Refund Policy for Local Bank Payments

✔ Eligible for refund if the order is incorrect, damaged, or missing
✔ Refunds processed within 7-14 business days
✔ Refunds issued to the original payment method

Crypto Payment Refund Policy

🚫 Crypto payments (TRC20 USDT) are non-refundable due to blockchain policies
🔄 However, in case of a wrong transaction amount, partial refunds may be issued in store credits

To request a refund, contact our customer support within 7 days of receiving your order.

6. Frequently Asked Questions (FAQ) About Payments

Q1: Can I Pay in Local Currency?

Yes! We accept local currency payments in all supported countries. Prices are automatically converted based on the latest exchange rates.

Q2: Is TRC20 USDT Safe for Payments?

Yes! TRC20 USDT is a secure and blockchain-verified payment method, ensuring transparency and reliability.

Q3: Are Crypto Payments Legal?

Yes, TRC20 USDT payments are completely legal in many regions. However, we advise customers to check local regulations before making crypto transactions.

Q4: How Do I Track My Payment Status?

You can check your order status under “My Account” on our website. For crypto payments, you can track transactions on the TRON blockchain explorer.

Q5: What Happens if I Send the Wrong Crypto Amount?

If the amount is less than required, your order will be on hold until the full payment is received. If you overpay, we may issue a store credit refund for the extra amount.

Q6: Can I Get a Refund for My Crypto Payment?

Unfortunately, crypto payments are final and non-refundable. However, in certain cases, we may offer store credits as a resolution.

7. Why Choose SM Global Malls for Secure & Flexible Payments?

✔ Safe & Verified Payment Process – We use industry-leading security measures to protect customer transactions.
✔ Wide Payment Options – Accepting local banks, digital wallets, credit cards, and TRC20 USDT crypto.
✔ Hassle-Free Checkout – Simple and fast transactions with minimal processing time.
✔ Wholesale & Bulk Payment Support – Special pricing and flexible payment terms for businesses.
✔ Global Accessibility – Customers worldwide can complete payments easily.

SM

At SM Global Malls, we strive to make shopping safe, easy, and convenient by offering secure payment options, including local bank payments for regular purchases and TRC20 USDT for large transactions.

With zero fees, instant processing, and blockchain security, crypto payments (TRC20 USDT) provide an efficient and modern alternative for customers handling large transactions.

📩 Need help? Contact our customer support at smglobalmall.com for assistance.

Yes, shopping with SM Global Malls online is completely safe and secure.

At SM Global Malls, customer security and satisfaction are our top priorities. We are committed to providing a safe, reliable, and transparent shopping experience, ensuring that every transaction is protected and every customer receives authentic and high-quality products.

This FAQ section will provide you with detailed information about our safety measures, our collaboration with third-party organizations, and our focus on affordability and wholesale options.

1. SM Global Malls: A Safe Online Shopping Destination

a. Secure Payment Gateway

SM Global Malls partners with trusted payment processors to ensure that all transactions are securely encrypted. Our website supports a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• Online Banking & E-Wallets (PayPal, GCash, AliPay, WeChat Pay, etc.)
• Cash on Delivery (COD) (Available in selected regions)

All payments go through secure SSL encryption, protecting your personal and financial data from any unauthorized access.

b. Data Privacy & Protection

We strictly adhere to data privacy laws and use advanced cybersecurity measures to protect customer information. Your data is never shared with unauthorized third parties, and our website follows the latest security protocols, including:

• SSL Encryption – Ensuring that all data shared on our website remains private.
• Secure Account Login – Customers can enable two-factor authentication (2FA) for extra protection.
• Anti-Fraud Measures – We actively monitor transactions to prevent fraudulent activities.

c. Authenticity & Quality Assurance

All products sold on SM Global Malls go through a quality verification process before being listed on our platform. We work closely with trusted manufacturers, wholesalers, and brand partners to ensure that customers receive only genuine and high-quality goods.

2. SM Global Malls & Its Partnership with SM Malls of Asia

SM Global Malls is actively working towards building a strong business association with SM Malls of Asia as a third-party partner. This collaboration will allow us to:

✔ Expand our product catalog to include official SM Mall products.
✔ Improve order fulfillment and logistics to enhance customer experience.
✔ Strengthen brand trust and offer exclusive promotions in partnership with SM Malls of Asia.

We believe that this partnership will enhance our credibility and offer customers a seamless shopping experience, whether they are buying online or visiting physical SM Mall locations.

3. SM Global Malls’ Collaboration with Third-Party Companies

To improve our services, SM Global Malls collaborates with multiple third-party logistics, payment providers, and suppliers worldwide. These partnerships enable us to:

🔹 Deliver products globally with trusted courier services.
🔹 Ensure competitive pricing by sourcing directly from manufacturers.
🔹 Maintain secure transactions through verified financial service providers.
🔹 Expand our wholesale market, helping businesses and bulk buyers get the best deals.

By working with reputable third-party partners, we continue to strengthen our customer-first approach, ensuring better pricing, faster shipping, and a more secure shopping experience.

4. Affordable Shopping & Wholesale Opportunities

a. Competitive Prices for Individual Shoppers

At SM Global Malls, we strive to offer affordable prices across a variety of categories, including:

• Fashion & Apparel
• Electronics & Gadgets
• Home & Kitchen Essentials
• Beauty & Skincare Products
• Toys & Kids’ Accessories

We regularly provide discounts, seasonal sales, and exclusive promotions to help customers save money.

b. Wholesale Shopping for Bulk Buyers

For businesses, resellers, and bulk buyers, SM Global Malls offers wholesale pricing and bulk order discounts. Benefits of shopping wholesale with us include:

✅ Lower costs – Wholesale buyers receive bulk discounts and direct supplier pricing.
✅ Reliable supply chain – We source from verified manufacturers to ensure product availability.
✅ Customized orders – We assist businesses with custom branding, packaging, and large orders.

If you are interested in wholesale purchasing, you can contact our Business Sales Team for customized quotations and special deals.

5. Order Security & Refund Policy

a. Hassle-Free Returns & Refunds

To ensure customer satisfaction, SM Global Malls provides a buyer protection policy that includes:

✔ Easy Returns – Customers can return products within the eligible return period if they are defective or incorrect.
✔ Refund Guarantees – If an order is not delivered within the promised timeframe, customers may request a full refund.
✔ Dispute Resolution – Our customer service team works to resolve any order-related issues quickly and fairly.

b. Secure Order Processing & Tracking

Customers can track their orders in real-time using our order tracking system, which is integrated with our partnered couriers. Each package is assigned a tracking number, allowing customers to check their order status anytime.

6. Customer Support & Assistance

SM Global Malls is dedicated to providing exceptional customer service. Our Customer Support Team is available to help with:

• Order Inquiries
• Payment & Refund Issues
• Wholesale Business Accounts
• Shipping & Delivery Concerns

📧 Email Support: support@smglobalmall.com
📞 Hotline: Available during business hours
💬 Live Chat: Visit our website for instant support

7. Why Choose SM Global Malls?

✔ Safe & Secure Online Shopping – SSL-encrypted transactions, trusted payment options, and fraud prevention.
✔ Reliable Third-Party Partnerships – We work with leading global logistics and suppliers to ensure efficient delivery and top-quality products.
✔ Wholesale & Bulk Pricing – We offer great deals for individual shoppers and businesses alike.
✔ Customer Satisfaction Guarantee – Hassle-free returns, quick refunds, and dedicated support services.

At SM Global Malls, we are dedicated to providing a safe, secure, and rewarding shopping experience. Whether you are shopping for yourself or purchasing in bulk, you can trust that our platform is built for your convenience and protection.

Conclusion

Shopping online at SM Global Malls is 100% safe, reliable, and customer-friendly. We are actively building partnerships with SM Malls of Asia and various third-party vendors to expand our product offerings and enhance our services.

With our secure payment systems, strong supplier relationships, and commitment to affordability, we ensure that our customers can shop with confidence.

If you have any further questions or concerns, feel free to contact our support team. We are always here to help!